Return Policy for PlayfulHearts.love
30-Day Satisfaction Guarantee
At PlayfulHearts.love, your satisfaction is our top priority. We stand behind the quality and effectiveness of our products, and we want you to feel confident and happy with your purchase. That's why we offer a 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your product, you may return it within 30 days of purchase for a full refund.
How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at info@playfulhearts.love within 30 days of your purchase date. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will review your return request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product.
- Shipping the Product Back: Please ensure the item is packed securely in its original packaging. Mark the RMA number clearly on the outside of the package. You will be responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- Processing Your Refund: Once we receive your returned item and it is inspected by our team, we will process your refund. Please allow up to 10 business days from the receipt of your returned item for your refund to be processed. Refunds will be issued to the original method of payment.
Conditions for Return
- The item must be returned in its original condition, unused, and in its original packaging.
- Proof of purchase is required for all returns.
- Products returned beyond the 30-day guarantee period will not be eligible for a refund.
Exceptions
Please note that certain items may not be eligible for return, including:
- Customized or personalized items
- Final sale items
- Products that have been significantly used or altered
Questions?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at info@playfulhearts.love. Our team is here to help and ensure your shopping experience with PlayfulHearts.love is delightful and worry-free.
Thank you for choosing PlayfulHearts.love for your wellness journey.
